Frequently asked questions

What file formats does Shift It support?

XLSX for local import. If your roster is a PDF, image, or unusual format, AI Import (coming in v3.1) will handle it — it sends the file to an edge function, extracts the shifts, and deletes the data immediately. You get one free AI Import during onboarding.

How does Shift It find my shifts in a spreadsheet?

It searches for your name in the sheet. You can set your name in the import screen. If your roster uses a nickname or abbreviation, enter that instead.

My employer uses HosPortal. How do I export?

In HosPortal, go to Call → … → Export. Set Date range to the weeks you need, User name to Full name, User time to Always display, and Format to Excel. That gives you an .xlsx Shift It reads directly. Full instructions on the Import Guide.

Can I import from Google Calendar or iOS Calendar?

Yes. In Shift Lab, tap Import from Calendar, grant access, pick the calendar and date range, deselect any non-shift events, and accept. Shift It reads the events once — it doesn't stay synced to your calendar app.

I don't have a file. I work a set rotation. What do I do?

Use Roster Wizard. Tell it your pattern (4-on-4-off, rolling nights, or custom), set a start date, and it generates months of shifts at once. No file needed.

My roster won't parse. What now?

Email the file to shiftit@greatworkeveryone.com and we'll either help you import it or add support for the format. Most unusual layouts are handled within a day or two.

How accurate is Pay Check?

Pay Check uses a deterministic engine — no AI touches your pay numbers. Every calculation is based on the award rules as they exist at the time, applied to your exact shift times. That said, award interpretation can vary and your specific classification or enterprise agreement may override defaults. Always compare the result to your payslip and consult your union if there's a dispute.

Which awards does Shift It support?

Currently: Victorian Doctors in Training (AMA Victoria), NT Doctors in Training, SA Doctors in Training (SMOEA), NSW Nurses and Midwives, VIC Nurses and Midwives 2024–28, NSW Paramedics, SCHADS, Fast Food Industry Award, Hospitality Industry (General) Award, Fitness Industry Award, and NHS Doctors in Training (UK). We're adding more — see the full list or request yours.

My award isn't listed. Can you add it?

Yes, and quickly. Awards are extracted from the source PDFs. Go to the Support page and submit a request — we typically turn new awards around in days, not months.

How do I set my pay point and classification?

In Pay Check setup, pick your award, then choose your classification (e.g. Grade 2, Level 3, Year 2 RMO) and pay point. If you're unsure, your contract letter or payslip header usually shows both. Getting this right matters — the wrong classification produces the wrong base rate.

Can Pay Check handle stacked penalties — like weekend plus public holiday?

Yes. The engine handles rates that change at specific clock times (6pm, midnight, 6am) and stacked penalties correctly — the right rate applies for each minute of the shift.

Does Pay Check include on-call and recall?

Yes, for awards that have those provisions (paramedics, junior doctors, SCHADS). You mark shifts as on-call or recall in the calendar, and Pay Check picks them up.

Pay Check says I'm underpaid. What do I do?

First, check that your classification, pay point, and pay period are set correctly — those are the most common source of discrepancies. If the numbers still don't match, screenshot the Pay Check breakdown and compare it line-by-line to your payslip. Then contact your union, your workplace delegate, or the Fair Work Ombudsman (AU) or ACAS (UK) if you believe there's a genuine error.

What does the free tier include?

The free tier includes the shift calendar, roster import, Roster Wizard, the Daylight feature, and calendar export. Pay Check, Live Pay, timesheets, and Roster Buddies require Pro.

How much is Pro?

Pro is available monthly or annually. Annual is cheaper. Pricing is shown in your local currency in the App Store or Google Play at checkout. There's no trial period — if Pay Check doesn't work for your award out of the box, tell us and we'll fix it.

Can I cancel anytime?

Yes. Subscriptions are managed through Apple App Store or Google Play. Cancel in your device's account settings and you keep Pro access until the end of the paid period. We don't handle refunds directly — those go through Apple or Google.

Is there a team or organisation plan?

There's a Workforce tier for organisations that want to preload workplaces, run branded timesheets, or integrate with their rostering system. Contact us to discuss.

Where is my data stored?

On your device. Your roster, shifts, pay data, and settings never leave your phone unless you explicitly share them (e.g. with Roster Buddies) or trigger one of the three disclosed exceptions below.

What are the three exceptions to on-device storage?

Weather forecasts (your location goes to a forecast provider to get the weather for your next shift), push notification tokens (stored to deliver reminders you opt into), and AI roster extraction (if a roster file can't be parsed on-device, the image is sent to an edge function, processed, and deleted immediately).

Does Shift It see my payslip?

No. You enter your payslip gross manually. That number stays on your device. Shift It never receives it.

Is there a user account?

No. There's no sign-up, no login, no account. The app works entirely with local data.

Where is Shift It built?

By Great Work Everyone in Stuart Park, NT, Australia. We're subject to Australian privacy law (the Privacy Act 1988 and Australian Privacy Principles). Full policy on the Privacy page.